Preparing for the treatment and home care instructions

We recommend that you familiarize yourself with treatment preparation instructions carefully, well in advance of arriving for treatment. Preparation for the treatment contributes to the success of the treatment and the desired outcome.

Careful home care is important in all beauty treatments, and one should always follow the home care instructions in order to continue the effects of the treatment result even after the visit to the salon.

Several of our services have a one-week treatment-specific guarantee. Service-specific warranty periods can be found below. Do not hesitate to contact us incase you need more information about preparing for treatment, home care instructions or our warranty conditions.

Preparing for the treatment and home care instructions

We recommend that you familiarize yourself with treatment preparation instructions carefully, well in advance of arriving for treatment. Preparation for the treatment contributes to the success of the treatment and the desired outcome.

Careful home care is important in all beauty treatments, and one should always follow the home care instructions in order to continue the effects of the treatment result even after the visit to the salon.

Several of our services have a one-week treatment-specific guarantee. Service-specific warranty periods can be found below. Do not hesitate to contact us incase you need more information about preparing for treatment, home care instructions or our warranty conditions.

Please be sure to read the preparation instructions well before your appointment. Some of the treatments require preparation in advance so that the result of the treatment would be the best possible. Please also pay attention to the home care instructions we have collected here just for you.

Our pricing is based not only on the service to be performed, but also on the time reserved for it, the room reserved for it, and the professional reserved for it.

Appointment, eg 60 min, means the total time allotted for the visit. The salon professional then has at most this amount of time available to complete the service.

For example, the 60 min time allotted to the customer includes arrival at the salon, undressing, dressing, cash operations and possible booking of a new appointment. Please note that the reserved treatment time always includes all the above functions. Thus, in the “60 min massage” treatment, the time spent on the massage itself is never a full 60 minutes.

A cosmetologist only treats healthy skin; if the skin is not healthy, it must be treated by a doctor. This has always been the first thing taught at cosmetology schools without exceptions. A cosmetologist can cleanse, treat and moisturise skin, but a cosmetologist cannot heal skin that is not healthy.

A cosmetologist is not a doctor
Skin suffering from acne or other impurities can be cleansed and moisturised with cosmetology treatments with the overall aim of improving the condition of the skin. In contrast, a beauty salon cannot cure acne, rosacea or other skin diseases, meaning that cosmetology treatments cannot remove the illness from the skin. A cosmetologist does not cure illnesses; you must always see a doctor for that. Skin problems are often so complex that it is difficult for even dermatologists to make a certain diagnosis and find the right medications for obscure skin issues. Therefore, there is no reason to expect a cosmetologist to be able to cure something when not even medicine has a definite solution.

A cosmetologist is not a magician
You always need to keep your expectations realistic when it comes to the results of a cosmetology treatment. Dry feet with severe cracks and calluses or a face with hyperpigmentation and liver spots always require several treatment sessions and regular home care, and even then, we can only promise to have a positive effect on the condition of the skin at best. It is unrealistic and unreasonable to expect a cosmetologist to do a magic trick, using a single treatment to turn the skin smooth, unwrinkled, free from impurities and generally flawless. If your expectations are too high, the only thing certain is that you will be sad and disappointed with the treatment.

Skin care is a marathon, not a sprint
Skin care requires long-term regular daily measures and commitment to home care with the right products. After all, you also need to brush your teeth twice a day, every day. If you only go to the dentist once a year, that will not keep your teeth healthy.

All hair and beauty treatments done at Beauty Center Fenix are done based on the customer’s personal order, with the customer’s permission and at the customer’s own risk.

We use safe professional products
As trained hair and beauty professionals, we carry out all work using professional products that are as safe as possible, trusting the information provided by the customer on allergies, sensitivities, and any other products, substances or treatments that may have previously caused a reaction.

All cosmetics are chemicals
All products we use are cosmetics, i.e. chemicals, and all chemicals that come in contact with the skin may cause a sensitivity or allergic reaction in humans. All chemicals are foreign substances to the human body, and each body reacts to them in a different way. In the event of an allergic reaction, depending on the symptoms, you must seek medical care or in milder cases, at least consult the staff of a pharmacy concerning allergy medication.

You can become allergic to anything
People may be allergic to anything and everything. Allergenic or sensitising chemicals may include cosmetics intended for use on the skin (cleansers, creams, serums), laundry detergents, cosmetics intended for use on the hair (washing, conditioning and styling products) oral hygiene products, makeup, perfumes, etc. If you have become sensitised to one substance, you have become sensitised to a thousand others. An allergenic substance always refers to a raw ingredient contained by the product, not the product itself. This means that all products that contain the allergenic raw ingredient will cause an allergic reaction.

You cannot tell in advance if someone has an allergy
You cannot tell if someone has an allergy or a sensitivity by looking, and you cannot predict an allergic reaction. If you have an allergic reaction, this is not the fault of the work done or the person who did the work. The cause of an allergy is a raw ingredient in one of the products used in the work that is not suitable for the customer’s skin. It is not possible to know or predict this in advance, which also makes it impossible to prevent. In allergies, the body has an inappropriate immunological or rejection reaction against a substance in the environment. Hair and beauty professionals cannot be held responsible for them.

Everything carries a risk of becoming allergic
All chemicals carry the risk of an allergic reaction, and as a customer, you are aware of taking this risk. For the reasons listed above, an allergic reaction does not give you the right to cancel the sale.

The following services have age limit of 16 years:

  • hair coloring
  • lash and brow tinting
  • lash lift
  • gel polish
  • artificial nails

The following services have age limit of 18 years:

  • ear piercing for children under 18 of age are done only with the childs parent present, never with a note of permission or by a phone call

Preparation for hair coloring

  • You should leave your hair unwashed before you come for a hair colour. The sebum in the scalp protects it from the dyes applied to it.
  • We only offer hair colour to customers who are 16 years or older, not younger.

Home care instructions for colored hair

  • To maintain the cool tone of blonde hair, a silver shampoo and conditioner intended for the purpose must always be used in home care. Without these products, the cool blonde shade will disappear, and the hair colour will change from cool to warm, usually yellowish.
  • Maintenance treatment of cool blonde hair with the appropriate products must be started immediately after the colouring. The hair must not be allowed to turn yellow, because once the cool blonde shade has been lost, restoring it with just home care products is practically impossible.

Home dyes
If you have used home dyes, be honest and tell your hairstylist about it before your colour treatment starts. Home dyes can often prevent professional hair colour from working, which means that in the worst case, your colour treatment will not have any results and you waste both time and money on a treatment that has no effect. A hairstylist will always notice that home dyes have been used, at the latest when professional dyes have had no effect on the hair after the application period. Hair that has been dyed at home can be successfully coloured at a salon, but the hairstylist must always know in advance about the home dye used. In that case, the hairstylist can choose the right colour and method to ensure the best possible result.

Pregnancy and breastfeeding
Dyeing hair during pregnancy and breastfeeding is not prohibited. However, it is good to know that the success and permanence of any kind of chemical treatment such as a colour or perm during pregnancy and breastfeeding depends very much on the individual. The success and permanence of a colour or perm varies a lot. During pregnancy and breastfeeding, you may get the best or the worst perm of your life. You may get the perfect colour, or none of it may stick to your hair. Pregnancy and breastfeeding change women’s hormonal activity so much that we unfortunately cannot give any guarantees for the success of chemical treatment of hair. You should know that in these cases, the failure of a chemical treatment is not grounds for cancellation of the sale.

Allergies
You can become allergic to hair dyes, just like any other kinds of cosmetics. If you have previously had an allergic reaction to a hair dye, it is recommended you never attempt to dye your hair, lashes or eyebrows with a permanent colour ever again.

A piercing hole is a small wound. Therefore, it is important to treat it properly during the whole healing period to ensure that the hole will not become infected. By following the home care instructions, you can minimise the risk of infection.

Piercing the ears of children/babies
For small children, we recommend applying Emla local anaesthetic cream, available from pharmacies, on the earlobes at least one hour before the piercing. This ensures that the earlobe is suitably numb, and the child or baby will probably not even notice that the piercing is done.

Parents’ role in children’s/babies’ ear piercing
Parents should discuss ear piercings and any anxiety or fear the child may feel with the child at home in advance. We do piercings, but we cannot and will not force the child. It is the parents’ job to talk about the issues related to ear piercing at home in advance so that at the salon, the child is sure and willing to get an ear piercing.

You should also know that because our earrings come in sterile individual packages, we must always charge full price for the earrings if the child refuses the piercing after the package has been opened.

Piercing earrings coming loose and getting lost
Just like any other earring, the piercing earring can also come loose and fall out. Dressing, undressing, hobbies and games in particular may result in the piercing earring being torn off. If a piercing earring falls out or is lost, you can purchase a new one from us for €9. The ear-piercing service does not include a guarantee of new earrings to replace lost ones.

Home care

  • Do not touch your ears with dirty hands. Do not roll the earrings around.
  • Clean the newly pierced ears carefully on both sides twice a day. Do not remove the earrings during cleaning. When washing, use a liquid soap and rinse well with plenty of water. Dry the area with a tissue or cotton bud.
  • Make sure that the pierced area is always kept clean, dry and aired.
  • Protect the ears when applying hairspray, perfume, makeup, hair dye etc.
  • Be especially careful when putting clothes on or taking them off over your head to ensure that the earrings do not get caught in the clothing
  • Avoid swimming in a pool, lake or sea for as long as possible after the piercing. Also avoid putting your head under water. When you come out of the water, clean your earlobes with water and liquid soap.
  • After approximately six weeks, you can replace the piercing earrings with new earrings. How to remove the piercing earrings: wash your hands and earlobes carefully. Hold the front of the earring with one hand. Grip the back of the earring on the other hand and twist it back and forth until it loosens and comes off. Remove the earring carefully and replace it with a clean new earring.
  • It will take roughly a year for the holes to fully heal. Therefore, you should pay attention to the following:
    • Always wear earrings. If you do not wear them, the holes can shrink and/or close up completely.
    • Be especially careful when changing earrings. The skin that will have grown around the holes will still be very thin and can tear easily. This may cause an infection. Therefore, you should always be careful to wash your hands and the earrings before changing earrings and make sure that the area around the holes is kept clean, dry and aired. If you use earrings with a butterfly back, do not press them tightly against the earlobe.
    • The risk of contact allergy is the highest during the first year. This means that it is especially important to wear safe earrings during the first year. We recommend Blomdahl’s skin-friendly titanium earrings.

IMPORTANT!
Redness and/or swelling and/or pain and/or itching are signs of a potential infection. In that case, remove the earring and clean/disinfect the earlobe. If the earlobe does not feel better on the following day, contact your doctor.

With facials, you should keep in mind that lines, wrinkles, impurities, scars, liver spots and other imperfections and unevenness of the skin do not appear overnight. This means they cannot be erased in the blink of an eye either, if ever.

Preparation for facial

  • If possible, come for your facial appointment without makeup. If you are wearing makeup, that is fine too. In that case, however, a part of the facial appointment will simply be spent on makeup removal.
  • When it comes to facial treatments, it is good to know that a beard can become an obstacle to performing a facial, especially with facial equipment treatments such as HydraFacial, diamond microdermabrasion and ultrasonic cleansing. The beard can block the contact of the treatment equipment or the facial products with the skin and in this case the facial is of little benefit to the skin. Facials can only be performed perfectly on beardless areas of skin.

Lines, wrinkles, sun and SPF
Lines and wrinkles are a part of the ageing process. You can try to slow down their appearance, but you cannot prevent it. The most important thing about signs of ageing is preventing their appearance, and regular skin care using good products will help with this. If you have always chosen to enjoy feeling the sun on your skin without the appropriate protection factors, your skin will quickly and surely show light-induced ageing. The sun can also easily cause different pigmentation issues such as hyperpigmentation, commonly known as liver spots. Cosmetologists cannot correct these issues once they have occurred. The sun is the number one cause of skin ageing, and the effects of the sun on the skin cannot be reversed by facials.

The purpose of skin
The purpose of skin is to secrete lubricating sebum, ensuring that it is supple and water-repellent. The skin secretes sebum constantly, and no matter how much you care for and cleanse the skin, the pores always contain some sebum. The sebum protects the skin, which in turn protects your whole system. Sebaceous and sweat glands also remove waste products from your skin. No facial or cleansing can remove all sebum or all blackheads from the skin. The face has hundreds of thousands of pores. It is not possible to empty them 100% during a single facial. This means that the success of the treatment cannot be measured on whether there is sebum or blackheads still visible in a magnifying mirror after a facial. The answer will always be yes.

A facial is not a magical cure
A facial is not a miracle cure to magically erase the signs of the life you have lived from your skin or stop normal skin functions in the name of cleansing. For the reasons listed above, lines or blackheads on the skin after a facial do not give you the right to a refund or cancellation of sale.

Preparing for a chemical peel

When coming for your chemical peel, please keep in mind that…

  • The treatment may cause (visible or invisible) peeling of the surface layer of the skin.
  • The skin care you do after the treatment affects the end result.
  • It is important that you use the specific products recommended to you by the cosmetologist.
  • We cannot guarantee the results of the treatment or give accurate estimates on discomfort or how long the skin will feel.
  • During the treatment, you may feel temporary prickling or burning on your skin. This will pass in just a few minutes.
  • During the next couple of hours, your skin may start to feel a little tight; this feeling may last for several days.
  • For most customers, the skin begins to peel within 48 hours.
  • It is impossible to tell in advance how much the skin will peel.
  • The peeling process usually lasts for 5–7 days.
  • When it comes to facial treatments, it is good to know that a beard can become an obstacle to performing a facial, especially with facial equipment treatments such as HydraFacial, diamond microdermabrasion and ultrasonic cleansing. The beard can block the contact of the facial products with the skin and in this case the facial is of little benefit to the skin. Facials can only be performed perfectly on beardless areas of skin.
  • Depending on the peeling treatment used and your skin type, the following reactions are possible:
    • Extended redness, irritation and peeling of the skin
    • Dryness and sensitivity
    • In some rare cases, strong allergic reactions.

Normal reactions of skin after a chemical peel are:

  • the skin may be tender to the touch
  • the skin may become red
  • the skin may become brown
  • the skin may sting/tingle/prickle/itch
  • the skin may peel even heavily
  • the skin may become swollen
  • even water may sting on the skin
  • care products may sting on the skin

Home care instructions after a chemical peel

  • only use skin care products intended for the purpose
  • protect yourself from the sun (4–8 weeks, SPF 50+)
  • do not go to the solarium (for 4–8 weeks)
  • do not go to the sauna, steam sauna or swimming pool
  • do not remove the peeling skin mechanically (exfoliating, tearing flakes off)
  • do not use active cosmetic substances
  • do not do intensive exercise or sports – microscopic blisters will form under the dry skin
  • do not remove hair from the treated area
  • do not have any cosmetic treatments done

Preparing for HydraFacial treatment
On the day of the treatment, you should avoid heavy sweating like sauna and going outside in severely cold weather.

When it comes to facial treatments, it is good to know that a beard can become an obstacle to performing a facial, especially with facial equipment treatments such as HydraFacial, diamond microdermabrasion and ultrasonic cleansing. The beard can block the contact of the treatment equipment with the skin and in this case the facial is of little benefit to the skin. Facials can only be performed perfectly on beardless areas of skin.

After a HydraFacial treatment
Even though HydraFacial™ is not actually a chemical peel, chemical peeling agents, AHA and BHA, are used in the HydraFacial™ treatment.

Usually, the skin does not react to the amount of acid in HydraFacial, but it is possible that in extremely rare cases, very sensitive skin may be tender to the touch, show redness, become brownish on the surface, sting/tingle/prickle/itch, peel even heavily or become swollen, and care products may sting on the skin. However, these symptoms are temporary, and you do not need to worry. Carefully moisturising the skin will make the symptoms disappear in a few days.

We don’t do a HydraFacial treatment, if:

  • you are pregnant or breastfeeding
  • isotretinoin, if it has beentaken during the previous year
  • you have active herpes
  • you’ve had botulintoxin or fillers during the last two weeks

Home care instructions after a HydraFacial
Because the HydraFacial treatment uses fruit acids, you must avoid direct sunlight after the treatment and use a sunscreen of at least SPF 30, but preferably SPF 50. The best result is achieved with regular HydraFacial treatments and by actively using home facial care products that suit your skin type.

Preparing for dyeing of eyelashes and eyebrows
Please come to permanent eyelash coloring without mascara, so that your treatment time is not wasted removing mascara.

When dyeing eyelashes and eyebrows with permanent dyes, it is good to know that the end result of the dyeing is always significantly darker immediately after dyeing. This is why eyebrows that look “frighteningly dark” are usually only that way for a while.

It is recommended to exfoliate the skin of the eyebrows before applying the permanent dye, so that the dye does not stick to the dry dead skin cells too strongly.

Self-tanning products may react with permanent dyes, so you should avoid facial self-tanners a couple of days before and a couple of days after  eyebrow dyeing.

The color stuck to the skin sometimes makes the end result look wild, but as a secretory organ, the skin usually pushes the color left in the pores out within the next 12-24 hours after coloring. After this, the color has settled to the darkness that the final result of the dyeing actually is.

Warranty conditions for permanent dyes
The color of eyelashes usually fades in 3-4 weeks, which is a little slower than eyebrows, which usually fade in 1-3 weeks. There are many individual differences in color fading, depending on the quality of the hair.

Our permanent dyes have a warranty period of one week (seven days). If the permanent color on the eyelashes or eyebrows has significantly faded during the first week, this must be reported immediately or no later than 7 days after the permanent coloring. After this, the warranty is no longer valid.

Brows can be shaped by plucking with tweezers or sugaring with sugar paste. If you would like to have  sugaring, please ensure that your beautician does brow sugaring.

When sugaring an area of the face for the first time, such as the eyebrows, upper lip or cheeks, it is recommended to first sugar a small test area on the side of the face.

Loose hair grows much more frequently on the face than on the rest of the body. Sometimes the sugaring of facial hair can cause a “histamine reaction.” The reaction is not dangerous, but as a result, some or even a lot of small whiteheads appear on the sugared skin area.

If the facial skin reacts to sugaring like this, you can prevent the reaction before sugaring or reduce the reaction after sugaring, with a standard oral antihistamine. The appropriateness of using an antihistamine should of course always be confirmed by the pharmacist at the pharmacy or your doctor.

Preparing for a pedicure

  • If possible, come for your pedicure without nail polish.
  • Please tell the cosmetologist responsible for your treatment if you suffer from diabetes, circulatory problems in your feet, varicose veins or severe changes in the skin or nails.

Home care instructions after a pedicure
A pedicure by a cosmetologist is an aesthetic treatment that softens and removes calluses and creates a foundation for easier foot care at home. Removing the thick, dry keratinised layer makes it easier for the skin to absorb foot creams, which keeps the feet soft and the skin moisturised longer. The cosmetologist always finishes the treatment by applying very thick moisturising cream intended specifically for the skin of the feet. It is unfortunately impossible for any treatment to moisturise the skin of the feet permanently. This is why feet should be treated daily with a foot cream, if you want to always keep the skin soft. Cuticle oil or cream should be applied to cuticles.

A pedicure is just like any other treatment – it is not a magic trick that miraculously gives you new feet in a one-hour treatment. Badly calloused, dry or cracked feet with corns will not become better in one or two sessions; instead, foot care is a long-term process that may require several pedicure appointments and, at the very minimum, regular home care.

The skin of the feet always needs regular home care if you want to keep them soft and moisturised. A pedicure is a first aid and a starting point; after the treatment, permanent results can only be achieved with daily maintenance.

On nail polish
Please note that Beauty Center Fenix is not responsible for the nail polish after you leave your pedicure. Wearing socks and shoes over fresh polish can ruin it easily.

Visit a professional nail technician every 2-3 weeks to maintain your gel polish. Even if your nails are still in good shape, they still need maintenance due to nail growth and to prevent problems.

Especially in freezingly cold weather, it is good to know that the natural nail and the gel polish or artificial nail gel react to strong temperature fluctuations in very different ways.

The natural nail expands in warm weather and contracts in cold weather. Gel polish, on the other hand, reacts to temperature fluctuations by temporarily stiffening to become very inflexible, which makes it easier for gel polish to chip, peel, break or have other stability problems. For this reason, we recommend always wearing gloves in strong temperature fluctuations, even on short trips.

With regular maintenance, your gel polish will always look beautiful.

Home care instructions after a gel polish

  • Do not tear or pick at your nails, cuticles or the gel polish.
  • Never use your nails as tools.
  • Be careful with buttons and switches: use a finger joint or other tool, such as a pen.
  • Wear protective gloves when your nails or hands are exposed to dirt or chemicals (e.g. doing housework).
  • Remember good hand hygiene: brush under your nails, use high-quality hand washing detergent, and disinfect the hands and nails as needed.
  • Do not file your nails. The tip of the nail has been sealed with polish to ensure that the gel polish stays on. Damaging the polish on the tip breaks the seal and makes it likely that the polish will come loose from the tip.
  • Use cuticle oil.

Gel polish warranty conditions
Our gel polishes have a one-week (seven-day) warranty. Our warranty covers possible errors caused by the work or the products used in the work.

The warranty does not cover breakages caused by not following the home care instructions, cracking of the varnish after the nails hit the edge of the table hard, e.g. natural wear of the gel varnish or detachment of decorations.

In the case of warranty issues related to gel varnishes, please contact us without delay with pictures illustrating your situation.

Visit a professional nail technician every 3–4 weeks to maintain your artificial nails. Even if your nails are still in good shape, they still need maintenance due to nail growth and to prevent problems.

Natural nail growth causes the artificial nail to grow along with the nail. In this case, the support built on the nail “grows out” with the natural nail, and the gel built structure no longer protects the own nail. An artificial nail that has grown too long is very prone to accidents.

Especially in freezingly cold weather, it is good to know that the natural nail and the gel polish or articial nails builder gel react to strong temperature fluctuations in very different ways.

The natural nail expands in warm weather and contracts in cold weather. The artificial nail builder gel paste, on the other hand, does not react to temperature fluctuations nearly as significantly, which means that problems with the stability of the artificial nail gel paste can occur, especially during the winter. For this reason, we recommend always wearing gloves in strong temperature fluctuations, even on short trips.

With regular maintenance, your artificial nails will always remain strong and elegant.

Home care instructions for artificial nails

  • Do not tear or pick at your nails, cuticles or the nail gel paste.
  • Never use your nails as tools.
  • Never use your nails to open a can or scratch the sauce stain off the table.
  • Be careful with buttons and switches: use a finger joint or other tool, such as a pen.
  • Do not cause any unnecessary stress on the nails.
  • Be careful at the gym when handling weights, carrying boxes or other objects, opening the car door, and using a seat belt or zips.
  • Wear protective gloves when your nails or hands are exposed to dirt or chemicals (e.g. doing housework)
  • Remember good hand hygiene: brush under your nails, use high-quality hand washing detergent, and disinfect the hands and nails as needed.
  • Avoid using nail polish and filing your nails unnecessarily.
  • Use cuticle oil.

Preparing for body sugaring
Before body sugaring, there is only one important rule: do not shave your hair for at least two weeks before sugaring. The hair shaved from any part of the body during the last week is probably so short (less than 5 mm) that it cannot be removed by sugaring.

Our esthetician can try to do her best to remove hairs that are too short, but it is practically certain that there is no way to achieve a wonderfully soft and perfectly silky end result. It is even possible that the short stubble does not come off at all during sugaring.

Coming to sugaring with too short hair is considered reserved and used time, for which the full price will be charged, regardless of the final result of sugaring. Therefore, we strongly recommend that you leave shaving well in advance of sugaring.

  • Let the hairs on your skin grow to a length of at least 5 mm.
  • Do not apply moisturiser on the area to be sugared for 24 hours.
  • Do not peel the skin on the area to be sugared for 24 hours.
  • Do not shave the area to be sugared for at least 14 days prior to body sugaring.

Sugaring of facial area
When sugaring an area of the face for the first time, such as the eyebrows, upper lip or cheeks, it is recommended to first sugar a small test area on the side of the face.

Loose hair grows much more frequently on the face than on the rest of the body. Sometimes the sugaring of facial hair can cause a “histamine reaction.” The reaction is not dangerous, but as a result, a small whitehead appears on the sugared skin area.

If the facial skin reacts to sugaring like this, you can prevent the reaction before sugaring or reduce the reaction after sugaring, with a standard oral antihistamine. The appropriateness of using an antihistamine should of course always be confirmed by the pharmacist at the pharmacy or your doctor.

Please read more useful information about sugaring here.

You can find more information about Brazilian sugaring here.

Home care instructions after body sugaring

  • Avoid exercise and going to the sauna (sweating) for 12 hours. If your armpit hair has been removed, avoid using deodorant for 12 hours.
  • If your facial hair has been removed, avoid using makeup that would clog the pores for 12 hours.
  • Remember to avoid the sun (or solarium) on the same day and protect the skin from the sun on the following day.
  • Remember to moisturise and exfoliate your skin regularly; this helps you prevent ingrown hairs effectively.
  • Do not scratch or rub the skin after the treatment.
  • Avoid tight clothing that would cause rubbing immediately after treatment.

Preparing for a permanent make up

  • If you have a disease or special circumstance (e.g. diabetes, bleeding disorder, allergy, blood-thinning medication, HIV, hepatitis, etc.) that may affect the tolerance or healing of the skin or eyes, or pigmentation, it is recommended to ask your doctor about the suitability of pigmentation before pigmentation things to do.
  • If you have a tendency to cold sores, internal preventive medication should start a week before lip pigmentation.
  • Do not use aspirin or ibuprofen 48 hours before pigmentation.
  • Do not use fish oil capsules 14 days before pigmentation.

Permanent make-up cannot be done if

  • you are pregnant
  • you are breastfeeding
  • you are on isotretinoin medication (6-month waiting period)
  • you are sick (flu, fever, etc.)
  • you have skin inflammation in the pigmented area
    you are under the influence of intoxicating substances

Home care instructions after permanent make up

  • Treating permanent make-up at home is important. By following these instructions, the skin will heal faster, you will avoid possible infections and the final color result will be in line with the goals.
  • In permanent make-up, the permanent make-up dye is inserted with a sterile disposable needle under the uppermost skin layers, where it lasts for 1-3 years, depending on the skin type.
  • Immediately after procedure, the color is much stronger than the final result. The slight development of scab in the pigmented area makes the color appear even darker for a week, after which the excess color comes off, “flakes off”, along with the dead skin cells. The permanent end result is up to 50%-70% lighter.
  • A good final result requires two – sometimes even three – PMU sessions.
  • In the case of pigmentation, re-treatment is done after 6 weeks at the earliest.
  • In the week or so following pigmentation:
    • Do not touch the pigmented area.
    • Do not use make-up or other cosmetic products, soap or oils on the pigmented area.
    • Avoid swimming in pools, saunas and other heavy sweating.
    • Do not scratch or rub the pigmented area (the area may shrink) à the scab must not be removed.
    • Do not expose the pigmented area to the solarium or the sun à use UV protection.
    • Do not peel the pigmented area.
  • As long as the healing phase lasts, you must avoid saunas, long hot showers and sweating. Make-up is also avoided on pigmented areas. The skin should be kept as calm as possible throughout the healing process.
  • Itching is a normal healing process. Scratching is strictly prohibited. The pigment rises with the scabs from the skin and the end result becomes patchy and uneven. So you don’t scrape and you don’t pick scabs.
  • The customer is responsible for the aftercare of the pigmented area.

Brows

  • After eyebrow pigmentation, the skin is monitored for the rest of the day. If the skin starts to “sweat” (that is, tissue fluid oozes onto the surface of the skin), tissue fluid drops are wiped off the skin lightly with a damp, clean cotton pad. If the skin is already dry when you leave and still looks dry at home (the skin is not shiny, but matte), then no measures are needed for the pigmented area. No creams for the pigmented area.

Eye-liners

  • With eyeliners, there will be swelling that is more visible than other areas of pigmentation, which lasts from one to two days. Small blood eruptions (bruises) and tonsils are also possible. The pigmented area should not be watered for a couple of days. After that, you can wash normally, but still be careful not to wipe with a towel. No eye makeup until the corns are gone. No creams for the pigmented area.

Preparing for spray tan

  • Exfoliate the skin with an exfoliant the night before. Do not use an oil-based exfoliant. Oils may prevent the tanner from being absorbed by the skin.
  • Moisturise the skin well on the night before.
  • Do not moisturise the skin for a minimum of 4 hours before the spray tan. Moisturisers may prevent the tanner from being absorbed by the skin.
  • Exfoliate the skin in between each tanning session to ensure that the tan is always as even as possible.
  • Do any hair removal on legs, the bikini zone and armpits on the day before the spray tan (at least 6 hours earlier). Waxing/sugaring should be done at least 12 hours in advance.
  • Remove makeup and perfumes as well as deodorant before the treatment using an oil-free cleanser to achieve the best tanning result possible.
  • Wear dark, loose clothing. The tanner can be removed from most clothes, but in some cases the cosmetic tanner may result in stains in clothing that are impossible to remove. Do not wear wool, nylon or silk clothing for at least 8 hours after a spray tan, because the tanner may react to these materials and stain them.

Home care instructions after spray tan

  • The colour will start to develop immediately, and it will be “finished” after approximately 8 hours.
  • Avoid showering, swimming or sweating for approximately 10 hours.
  • Avoid touching/massaging the skin unnecessarily during the tan development period.
  • After a shower, pat the skin dry with a towel; do not wipe or scrub. This allows your tan to remain even and beautiful for longer.
  • We recommend you use a self-tanning cream/spray/foam on your skin after a spray tan, because it will help your tan last longer. Simply moisturising your skin with a normal moisturiser will also extend the life of your tan.
  • Wear dark, loose clothing. The tanner can be removed from most clothes, but in some cases the cosmetic tanner may result in stains in clothing that are impossible to remove. Do not wear wool, nylon or silk clothing for at least 8 hours after a spray tan, because the tanner may react to these materials and stain them.

Please keep in mind that just like tanning under the sun, the end result of a spray tan is also affected by how easily your skin tans, the skin pH and the skin type. Therefore, you should not compare your tan to other people. Every person’s tan is always unique.

Good to know about eyelash extensions
Classic eyelash extensions and volume lashes must always be attached to clean natural eyelashes. Washing the lashes approx. 2–3 h before the application of extensions/eyelash maintenance is recommended.

Just like different types of hair, natural lashes also behave in different ways when wet and while drying. If the customer’s lashes are naturally porous, wetting them right before maintenance will not do any harm. Natural lashes can be dried easily by patting them dry with a tissue, for example.

With other customers, natural lashes may take longer to dry after becoming wet. If natural lashes still contain large amounts of moisture when new lashes are being applied, the moisture inside the eyelash will prevent the adhesive from being fully absorbed by the natural lashes. In that case, there is a risk of the adhesive only adhering superficially to the eyelash.

A superficial adhesive bond will break prematurely, and as a result, eyelash extensions will also fall off too soon.

It is difficult even for a professional to tell just by looking whether wetting the lashes right before maintenance will damage their durability. Therefore, the general instructions for customers are to wash the lashes carefully approximately 2–3 hours before the application of extensions. Extensions can only be applied to clean lashes, because dirt is even worse than getting the lashes wet before maintenance.

Preparing for eyelash extensions

  • When getting lash extensions, please make sure that you are not wearing mascara and your lashes are clean and dry. Cleaning lashes harshly with a makeup remover or even with just water right before applying the extensions may affect the bond strength of eyelash adhesive considerably, which means that the extensions may not stay in place nearly as well as when applied to dry, clean lashes.
  • At least 2 hours must have passed after the last time the eyes were wet.
  • If eye makeup is only removed at the same time with maintenance, this is likely to have a negative impact on how long the fibres stay in place.
  • Please remove your contact lenses during the treatment.
  • If you are pregnant or breastfeeding, you can get eyelash extensions without worry. However, it is good to know that the permanence of eyelash extensions may be worse than usual due to different hormonal activity. In this case, the normal guarantee of eyelash extensions is not valid with eyelash extensions applied during pregnancy or breastfeeding.
  • With thin and weak eyelashes, we warmly recommend using an eyelash strengthening and conditioning eyelash serum.

Who can not get eyelash extensions?

  • If you have an acrylate allergy.
  • If you have an eye infection.
  • If you have newly made permanent eye pigmentation.
  • We do eyelash extensions only for people over 16 years old, not younger.

On allowing eyelash extensions to get wet
Your eyelash technician uses an eyelash adhesive dryer and gives your lashes a light moisturising spray after they have been attached. The moisture cures the eyelash adhesive extremely rapidly, which means that it is no longer necessary to avoid getting the lashes wet for a certain period after the treatment.

Note that the technician only uses a tiny amount of moisture to cure the bond. If the lashes get wet with plenty of water immediately after they have been applied without first hardening the adhesive with eyelash adhesive dryer, the adhesive will “shock cure” too quickly. If large amounts of water are used, the natural lashes will also absorb the water before the adhesive has been optimally absorbed by the natural lashes. This may again lead to the eyelash extensions falling off too soon.

What to avoid for 24 hours after eyelash extensions:

  • Wetting, showering, washing the eyes (to allow the adhesive to cure properly)
  • Spray tan
  • Applying creams on the skin around the eyes
  • Touching the lashes
  • Mascara and eye makeup
  • Sauna and hot steam
  • Swimming and sweaty exercise
  • Contact lenses
  • Crying
  • Sleeping on your stomach: this could cause the lashes to turn in the wrong direction as they dry

What to avoid for 48 hours after eyelash extensions:

  • Hpot steam
  • Sauna
  • Swimming
  • Solarium

Never use these with eyelash extensions:

  • Eyelash curlers
  • Oil-based products, oil-based eye makeup removers
  • Intense eye make-up, the removal of which will inevitably strain the eyelash extensions.
  • Mascara
  • Touching, rubbing and hiccupping of the eyelashes.
  • Cotton products that stick to the extension fibers.
  • Cleaning products other than those intended for eyelash extensions.

Washing eyelash extensions
Impurities from the skin and the environment accumulate on eyelashes and their roots. People with eyelash extensions may try to make the extensions last longer by not getting them wet. In reality, not washing the lashes shortens their life and in the worst case, it may even expose you to inflammations.

If the lashes are not washed carefully every day, the dirt accumulated in the root of the lashes prevents the natural lashes from absorbing eyelash adhesive, which reduces the life of eyelash extensions. The dirt on the roots of the lashes contains bacteria that may expose you to issues such as an unpleasant eyelid infection called blepharitis.

We still frequently encounter the idea that you should not clean or wet eyelash extensions or volume lashes. This is false, and cleaning the lashes carefully with water and a cleanser should absolutely be a part of the daily routine of everyone with eyelash extensions.

Make sure that you never use oil-based products to clean your eyelash extensions.

How to clean your eyelash extensions

  • Wet your hands and face with plenty of water.
  • Apply a small amount of lash cleanser on your palm.
  • Clean the eyelashes and the make-up of the entire face area with gentle circular movements.
  • Rinse your face.
  • Lightly pat your face and lashes dry.
  • Brush the lashes, if needed.

You can get more information on how to clean your lashes from your personal eyelash technician.

Terms and conditions of guarantee for eyelash extensions

Our lashes have a guarantee period of one week (7 days). The guarantee does not apply to lashes that have been used or treated incorrectly, or if the 24 h drying time has not been observed. Complaints must be reported without delay or no later than 7 days after the eyelashes are applied. After this, the guarantee is no longer valid.

To retain the validity of the guarantee, please make sure that:

  • Your lashes are dry and clean when you arrive for eyelash extensions
  • You do not allow your lashes to get wet for 2 h before you arrive.
  • You care for your lashes in accordance with the care instructions.
  • You clean your lashes regularly
  • You brush your lashes every day.
  • You use a cleanser intended for eyelash extensions.
  • You only use oil-free skin care products.
  • You do not apply any medicinal drops or creams in or on your eyes or eyelids.
  • The length and weight of eyelash extensions has been selected to match the condition of your own lashes. If you have chosen lashes that are too long or heavy despite the recommendations of the technician, the guarantee does not cover lash repairs.
  • You do not travel to warm countries on a beach holiday
  • If your eyes watered a lot while the eyelashes were applied for reasons not due to the technician, the terms and conditions of the guarantee will be reviewed on a case-by-case basis.
  • Repairs due to no other reason than lack of durability are free of charge for only one time per application.
  • The guarantee only covers your extensions if they are treated correctly.

Preparing for a lash lift treatment
Make sure that you have not used oil-based products on your lashes for 4–8 weeks before the lash lift. Using oil-based products – castor or coconut oil in particular – on lashes will very likely saturate them with oil, leaving an impenetrable film on the lashes. This means that the active ingredients of the treatment cannot penetrate the lashes through the layer of oil, which may have a significant impact on the end result.

Please come to the lash lift treatment without mascara, if possible.

Please remove your contact lenses.

We can not do a lash lift if:

  • you are pregnant or breastfeeding (the substances used in the treatment do not affect pregnancy or breastfeeding, but the body’s changed hormonal function may have a weakening effect on the end result of the treatment and in the worst case, the hairs will not bend at all)
  • you are under 16 years old
  • you are allergic to one of the ingredients of the products
  • you have alopecia
  • you have an eye infection
  • you are currently receiving radiation therapy or cytostatic treatments
  • you have trichotillomania

 Home care instructions after a lash lift

  • Do not wet your lashes for 48 hours after the treatment, because moisture may dry out the chemically treated lashes.
  • Do not wear mascara for the following 48 hours.
  • Moisturise your lashes 1–2 per day with Yumi™ Lashes moisturising and nourishing colourless conditioning mascara. Your lashes will stay more beautiful and vital and keep their lovely curl for longer when you moisturise them every day.
  • Brush your lashes every morning and evening to keep them clean and at their best.
  • You can repeat the Yumi™ Lashes lash lift after approximately 8 weeks.

Like any chemically treated hairs, such as permed hair, lashes also require care after a lash lift.

Care is easy: simply brushing the lashes into place every day is enough.

We also very strongly recommend purchasing a home care product intended for this purpose. The only way to ensure the appropriate treatment of the hairs, as well as the permanence of the treatment result, is by using a moisturising and nourishing home care product to care for the chemically treated hair.

The keratin mascara or the serum mascara are both very long-lasting and colourless home care treatment products, and either one of them is suitable for conditioning both lashes and brows.

Warranty conditions for lash lift treatment
If you feel that your lash lift has remained too weak or alternatively you feel that the curvature of your eyelashes is too tight, the result of the treatment can be corrected within seven days of the original treatment time. In this case, please contact us immediately to schedule a repair.

Preparing for a brow lift
Make sure that you have not used oil-based products on your brows for 4–8 weeks before the brow lamination. Using oil-based products – castor or coconut oil in particular – on the brows will very likely saturate them with oil, leaving an impenetrable film on the brows. This means that the active ingredients of the treatment cannot penetrate the brows through the layer of oil, which may have a significant impact on the end result.  

Please do not have a brow lift too close to an important trip or holiday. Breaking the structure of the hair makes the hair temporarily porous, so the permanent dye applied in connection with lamination most likely sticks to the hair more strongly than usual and the brows might very and and therefore very visible. So please leave at least four days between laminating the brows and your important event.

We can not do a brow lamination if:

  • you are pregnant or breastfeeding
  • you are under 16 years old
  • you are allergic to one of the ingredients of the products
  • you have alopecia
  • you have an eye infection
  • you are currently receiving radiation therapy or cytostatic treatments
  • you have trichotillomania

After a brow lift
Like any chemically treated hairs, such as permed hair or lashes after a lash lift, brows also require care after a brow lift. Care is easy: simply brushing the brows into place every day is enough.

We also very strongly recommend purchasing a home care product intended for this purpose. The only way to ensure the appropriate treatment of the hairs, as well as the permanence of the treatment result, is by using a moisturising and nourishing home care product to care for the chemically treated hair.

The keratin mascara or the serum mascara are both very long-lasting and colourless home care treatment products, and either one of them is suitable for conditioning both lashes and brows.

Home care instructions after YUMI™Brows brow lift

  • Do not wet your brows for 48 hours after the treatment, because moisture may dry out the chemically treated lashes.
  • Moisturise your brows 1–2 times per day with Yumi™ Lashes moisturising and nourishing colourless conditioning mascara. Your brows will stay more beautiful and vital and keep their lovely shape for longer when you moisturise them every day.
  • Brush your brows every morning and evening to keep them in order and in their best shape.
  • You can repeat the Yumi™ Brows brow lift after approximately 4-6 weeks.

Warranty conditions for brow lift treatment
If you feel that your brow lift has remained too weak or alternatively you feel that it’s shows too well, the result of the treatment can be corrected within seven days of the original treatment time. In this case, please contact us immediately to schedule a repair.

All of our body massages or the massage parts included in our pampering packages are gentle cosmetic pampering massages performed by our professional beauticians.

Massages do not aim at opening muscle jams or modifying deep tissues, but at relaxing gentle treatment, stress relief and pampering.

Duration of the massage
The 60-minute time reserved for the customer, for example, includes arrival at the treatment room, undressing, dressing, checkout operations and possibly reserving a new appointment. So please note that the reserved treatment time always includes all the above functions. In the “Massage 60 min” treatment, the time spent on the massage itself is never the full 60 minutes.

Preparing for the massage
Come to the massage only when you are healthy. Illnesses such as flu, infectious skin disease, high blood pressure, heart failure or malignant tumor are obstacles to massage.

Pregnancy is not an obstacle to massage, but advanced pregnancy can make it difficult to massage the back, in which case you should be able to lie on your stomach on the treatment bed.

Please also note that there should be no inflammation, open wound, bruise, varicose veins, fracture, laceration, sprain or other muscle contusion in the massaged area.

Home care instructions after a massage
After the massage, it is good to drink plenty of water throughout the rest of the day. Alcohol should be avoided for 24 hours after the massage.